Shipping policy

U.S. Shipping Policy

EVOS is pleased to offer shipping from Canada to customers throughout the United States. We work with trusted carriers and freight partners to ensure your order arrives safely and efficiently.

Order Processing

Orders are typically processed within 2 to 5 business days, unless otherwise indicated on the product page. Custom-made, special-order, or backordered products may require additional processing time.

You will be notified if your order is expected to experience a significant delay.

Shipping Times

Delivery times vary depending on the product, destination, carrier, and shipping method.

Most orders shipped to the United States arrive within approximately 5 to 15 business days after dispatch. Large, oversized, custom, or freight shipments may take longer.

Delivery estimates are provided as a guideline and are not guaranteed.

Shipping Costs

Shipping charges are calculated based on the size, weight, destination, and delivery method of your order.

For certain oversized products, including vanities, showers, bathtubs, cabinetry, and other large items, additional freight charges may apply. When applicable, EVOS may contact you before shipment to confirm delivery arrangements or additional charges.

Customs, Duties & Taxes

Orders shipped from Canada to the United States may be subject to customs duties, import fees, brokerage charges, sales taxes, or other government-imposed charges.

Unless otherwise clearly stated at checkout, these charges are not included in the purchase price or shipping fee and are the responsibility of the customer.

EVOS is not responsible for delays caused by customs inspections, border processing, or government agencies.

Freight & Large Item Deliveries

Large or heavy products may be shipped by freight carrier.

Freight delivery may include curbside delivery only, unless another level of service has been specifically arranged. Customers are responsible for ensuring that someone is available to receive and inspect the shipment.

Delivery does not normally include:

  • Bringing products inside the home
  • Installation
  • Assembly
  • Removal of packaging
  • Removal of existing fixtures or products

Additional delivery services may be available upon request and may involve additional charges.

Inspecting Your Delivery

Please inspect all packages before signing for a freight delivery whenever possible.

If the packaging shows visible damage, note the damage on the carrier's delivery receipt before signing.

For concealed damage or missing items, please contact EVOS as soon as possible after delivery and provide photographs of:

  • The damaged product
  • The packaging
  • The shipping label
  • Any visible damage to the box, crate, or pallet

Please keep all original packaging until the issue has been resolved.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate delivery address, telephone number, and contact information.

Additional charges resulting from an incorrect address, refused delivery, missed delivery appointment, address change, or shipment redirection may be charged to the customer.

Refused Deliveries

If an order is refused without prior authorization from EVOS, the customer may be responsible for the original shipping charges, return freight charges, customs or brokerage fees, and any applicable restocking fees.

Delivery Delays

While we make every effort to ensure timely delivery, EVOS cannot be held responsible for delays caused by circumstances outside our control, including severe weather, carrier disruptions, customs processing, border delays, labour disruptions, or other transportation issues.

Questions About Shipping

If you have questions about shipping a product to the United States, please contact our customer service team before placing your order. We will be happy to help confirm availability, delivery options, and estimated shipping costs.

EVOS Boutiques
Website: evos.ca